SLAs and OLAs, templates

This has been a very popular link some time ago.  We have updated the dead link thanks to the comment from one of our members. Now there is more than one link.

SLA: https://oit.duke.edu/enterprise/project-mgt/.../Duke_OIT_SLA.docx

OLA:  https://oit.duke.edu/enterprise/project-mgt/templates/ola.doc

TIP: Use the search at the website to find more interesting direct downloading files.

Please keep checking for outdated links and we will do an effort to restore them or find a suitable alternative.

ITWNET EDITOR