This paper outlines the 16 Critical Software Practices that serve as the basis for implementing effective performance-based management of software-intensive projects. They are intended to be used by...
Robert W. Ferguson, Software Engineering Institute
A risk metric is proposed that is normalized across projects. The purpose of the metric is to provide management visibility into project uncertainty...
This NASA paper explains a Software Quality Model and then uses it as a basis for discussions on quality attributes and risks. Risks that can be determined by a metrics program are identified and...
Application Service Level Management , by Ing. Dieter Herzog, Compuware (in German)
Article in "The Guide to IT Service Management". Free download.
Gladys S.W. Lam - a Principal at BRSolutions.com - explains in very clear terms the differences between Business Rules and Business Requirements.
Jan van Bon analyses the difference between functions and processes, in the book IT Service Management, Global Best Practices, Volume I (2008). This difference explains to a high degree why so many...
Application Management, Architecture, Asset & Configuration Management, Availability Management, Capacity Management, Change & Release Management, ISM, Continuity Management, Customer satisfaction, Customer service & call center management, ISO/IEC 20000, ITIL, Financial Management (Cost Mgt), Incident management, Infrastructure management, IT service management, Maturity, People, roles and tasks, Performance management, Portfolio management, Procurement & vendor management, Project management, Risk management, problem management, Security Management, Service Level Agreements, Service Level Management, Standards, guidelines, certificates, Testing, Tools, Workflow Management
Book review on ITIL Application Management by Charles Betz: part one and part two
New York State Project Management SDLC Templates.
The Software Quality Page - Your connection to the world of software quality, standards and process improvement.
Lots of links to SW quality, test, inspection, standards, methods, etcetera.
Systems Development Life Cycle Guidance Document. A highly detailed approach of the US Department of Justice. January 2003.