“Knowledge is a process of piling up facts; wisdom lies in their simplification” (Martin H. Fischer).
The same can be said for the Service Knowledge Management System (SKMS): gathering data is one...
Author: Job ten Hagen Publisher: TSO (The Stationery Office)
'Designing and Transforming IT Organizations' is the introduction book to a series of (initially) six books that will provide background...
ASL, Architecture, BiSL, COBIT, Business Information Management, FSM, ISM, ISO 9000, Customer service & call center management, ISO/IEC 20000, ISO/IEC 27000, ITIL, MOF, SAME, Information management, IT service management, Knowledge Management, Maturity, Metrics, Monitoring & control, People, roles and tasks, Planning & scheduling, Procurement & vendor management, Workflow Management
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