Asset & Configuration Management
  • Organizations are different from companies.

    • Companies are commercial providers of services and products. If you want ...
  • ITWNET is the Global IT Professionals Community

    Jan van Bon analyses the difference between functions and processes, in the book IT Service Management, Global Best Practices, Volume I (2008). This difference explains to a high degree why so ...
  • The most popular frameworks and standards, by domain, positioned in the AIM ...

  • To implement configuration management in a complex environment, organizations must apply a systematic approach to the design of the CMDB, develop integrated control processes, and assign ...

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    ITWNET facilitates discussion on interesting ...

  • As more companies are implementing a CMDB as a core part of their Service Management implementations, questions are starting to arise about the boundaries of the content of the CMDB.  Many ...

  • The first international standard for ITSM has been updated. ISO/IEC 20000:2011 is now the current version. The scope of the standard has not been changed; it is still the same ITIL flavored ...

  • Getting started with CMDBs
    Configuration management databases (CMDBs) have been around for a long time. That said, I find it rather entertaining that some of my colleagues ...

  • The ITIL framework provides guidance on establishing excellent IT service management with a strong focus on continuous process improvement. I have been working in the process improvement field ...