Frameworks
  • Enterprise Risk Management Framework See the ERMF website for the latest info.
    ZZZ-Others
  • eSourcing Capability Model (eSCM) Type Capability maturity model Owner The owner of eSCM is the Information Technology Services Qualification Center (ITSqc LLC), which is a spin-off from Carnegie...
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  • eTOM - the Enhanced Telecom Operations Map The enhanced Telecom Operations Map (eTOM) Business Process Framework serves as the blueprint for process direction and the starting point for development...
    eTOM
  • FitSM - Standards for lightweight IT service management - is a free and lightweight standards family aimed at facilitating service management in IT service provision, including federated scenarios....
    ITIL
  • TM Forum Frameworx The Frameworx suite of standards enables service providers to assess and improve business performance by using a service-oriented approach to operations and integration. Type (set...
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  • FSM is an implemenation framework for best practice guidance for the Demand domain. In analogy with ISM (Integrated Service Management), FSM is a management instrument that can be used for setting up...
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  • Hewlett Packard's vision of how to organize IT Management. Hewlett Packard's vision is described and explained in the HP IT Service Management Reference Model. Once the IT Service Management...
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  • The International Association for Contract & Commercial Management certification scheme (IACCM). Type Certification scheme Owner The International Association for Contract & Commercial...
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  • IIM
    Informatie-Infrastructuur Management [DUTCH only] Een methode voor het integraal managen, ontwikkelen, beheren en gebruiken van informatie-infrastructuren. Als gevolg van de snelle markt- en...
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  • IMM
    IT Management Model  [DUTCH only] Turnkiek IT Management's model for setting up IT Systems Management at all levels. Turnkiek IT Management has developed its own IT Management Model (IMM) which...
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  • INK
    Instituut Nederlandse Kwaliteit [DUTCH only] Het model is opgebouwd uit negen aandachtsgebieden die in samenhang worden bekeken. De methode stelt u in staat om per aandachtsgebied vast te stellen...
    ZZZ-Others
  • IPMA Competence Baseline (ICB) Type Certification scheme Owner The IPMA Competence Baseline (ICB) and related certification scheme is owned by the International Project Management Association. The...
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  • IPW
    Introducing Process-oriented Working Methods The process model from Quint Wellington Redwood and KPN Telecom, in which the most important ITIL-processes are included. When using ITIL in practice, a...
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  • ISM (Integrated Service Management) is an implementation framework for service management organizations. Originally developed by KPN and BHVB, it is now run by a network of providers of tools,...
  • ISO
    The International Organization for Standardization (ISO) is a worldwide federation of national standards bodies from more than 140 countries, one from each country. ISO is a non-governmental...
    ZZZ-Others
  • ISO 14000 family of environmental management standards. Type Standard Owner ISO 14001 is owned by the International Organization for Standardization (ISO). The International Organization for...
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  • ISO 21500:2012 — Guidance on project management Type Standard Owner ISO 21500:2102 is owned by the International Organization for Standardization (ISO). The International Organization for...
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  • ISO 26000 – Social responsibility. Type Standard Owner ISO 26000 is owned by the International Organization for Standardization (ISO). The International Organization for Standardization (ISO) is...
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  • ISO 31000:2009 comprises principles, a framework and a process for the management of risk that is applicable to any type of organization in the public or private sector. Type Standard Owner ISO 31000...
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  • ISO 9001:2008 Quality management systems — Requirements ISO 9001 is part of the ISO 9000 family of standards, and represents an international consensus on good quality management practices. It...
    ISO 9000