Thank you Robert Falkowitz for joining the list of our active columnists.
Strange to see your survey title is "Impact of Disruptive Technologies".
It makes your very well structured survey look as if it is against best practices. Did many people avoid answering because they don't think all the frameworks and standards are disruptive?
Would be better to use a title like: Assessment of the use of frameworks and standards for information technology".
You gave a careful explanation of results but with less than 100 responses the standard deviation of the results will be very large.
Powerful insights from experiences from many organizations struggling with this subject
Thanks for posting!
Thanks for sharing such an interesting content!
Almost all businesses are now relying on the technology and also some businesses are ready to venture when it comes to digital business aspects. The competition today is becoming more fierce and if you are behind the technology surely you will lose.
Maryann Farrugia CEO, Sales & Managing Director of OBP
Check it here, for the business profile.
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Excellent article Joep as always!
Look and feel changes done! Looks better!. Thanks for the input PW!
Paul, thank you for your insight. All the input is useful but I liked the part where you explain how we can make a different most. Also thank you for putting together input from different other speakers. We thank you for helping us spread the word and make ITWNET a point of reference and realise our goal to make IT professionals more successful.
Good to see this
Much of the ITIL philosophy has advanced around the fact contained within the ITIL guides and the supporting qualification scheme of professionals
Great to know!
I thought readers might find the 2.5 minute animated video on SFIA useful, and the website address for the SFIA Foundation so they can download SFIA free of charge. The latest version, SFIA6 was released in June 2015 and provides up-to-date coverage for cyber security, digital, and loads of other areas which have moved on since the previous version.
Following ATO concerns, APMG has now from 5 August 2015 returned to permitting ITIL Foundation certificate to be a prerequisite for taking the ISO/IEC 20000 Practitioner exam.
Good work ATOs and thanks.
Dear Geoff, thanks for the review!
I dared to reproduce it in Russian on realitsm.ru - with link to this column and you as the author: http://www.realitsm.ru/2015/05/isoiec-385002015-perfect-from-the-beginning
Hope you don't mind.
It will be interesting to see what Gartner has reported and it will be more interesting to see what KPMG or McKinsey has to comment on this.
Hi Steffen.This is a very interesting article I feel.I have seen company spending ample amount of money & effort to implement an integrated solution covering all three aspects.Is it really possible to achieve this through open source with a seamless integration with quality.Would like to know more.
My mail Id email@example.com
I developed the original diagram Service Lifecycle diagram before the ITIL v3 authoring began. At that time I was part of the ITIL Advisory Group (ITIL) and we needed a way to frame the effort and scope it. The IAG accepted my recommendation and the diagram became part of the ITIL "architecture".
To address Roman's original observation, yes Service Strategy and CSI are not phases in the Service Lifecycle. The other three are phases, which is why they are depicted as arrows (vectors really to represent velocity of change). Unfortunately, most ITIL consultants and trainers didn't give a damn about being precise with language. Everything started being called a phase. Just like everything has been called a process.
Speaking of which, nobody is to blame for the ITSM community being stuck with the process mindset for decades. Whether something is a process or a function is entirely an organization design concern. That's bloody truth. Which is why my co-author and I refused to define any processes in ITIL Service Strategy. Go back and look at the original 2007 publication, none are defined.
However, all the "leading voices" of ITSM screamed murder, including some on this comment thread. So, the ITIL powers-that-be asked a fine gentleman from UK (or was it Holland) to find processes after the fact. The chap found four. Demand, Portfolio, Finance, and I can't remember which is the 4th.
That means 60%-70% of ITIL Service Strategy was promptly dropped from the syllabus, and therefore remains largely unexplored. In 2011, prevailing wisdom added a few more, like BRM, which are nothing but jargon unrecognized outside of the ITIL world.
Now, years later, leading pundits (including those who originally screamed murder) are preaching the same idea, that not everything could possibly be a process. They are also suggested there needs to be focus on things like customer experience, outcomes, users, and service design: All topics that always been in the "dark matter" but outside the ITIL v3 syllabus since 2007.
Meanwhile the DevOps folks are calling ITIL "good only for IT operations" and gaining momentum with several of the same ideas that have been in ITIL Service Strategy since 2007.
Comment from Michel Picard, member of the TIPA development team:
Today TIPA is not limited to ITIL v2 anymore. It includes several process models: one for ITIL v2, one for ITIL v3 and more recently one for ITIL 2011.
This is great to hear that TSO and AXELOS working together to bring high quality and innovative products such as PRINCE2 to the worldwide community. Hopefully TSO will continue to provide publishing services to the ITIL and PPM portfolios.
If your company or business with a tight budget, you can also make your application for a very low price, which can check for Freelancers -mobile app development . Make sure you have a lot of scams that will not work. I 'm sure you’ve found the right when it's time to think about the platform. If you want to run an application such as asking for a mobile operating system.
"The Board's role in overseeing IT strategy".
On May1 2014, an interesting set of very short, free webinars for Board Members to view about their role in IT strategy was made available by the National Association of Corporate Directors (NACD) in partnership with ISACA and KPMG.
Titled: "The Board's role in overseeing IT strategy"
Oh I do agree we have to pay attention to the diminishing relevance of classical service desk principles. I now wonder what I have do to stay on trend toward a future where the mobile, digital lifestyle dominates and firms begin to learn the productivity advantage. What is this future? Yet, for now all you have to do is back up and survey the sad state of Customer Service Portal web sites...and see all the work you have before you :)