Much headway has been made throughout the data center industry to circumvent the traditional 'vendor lock-in' associated with hardware systems in the past few years. The move towards open source in...
Connect with the business and achieve mature Capacity Management [part 3]
In the two preceding sections of this trilogy, I discussed the situation appraisal with the GAP analysis, the questionnaire and interviews/workshops, and subsequently the beginning of the journey,...
Lesser-spotted framework-11, DMBOK (Data Management Body of Knowledge)
It is almost three years since I last wrote a column about a lesser-spotted framework, although I probably should have called The Semiotic Framework a lesser-spotted framework, when I wrote about it...
Connect with the business and achieve mature Capacity Management [part 2]
Last week, I started the discussion on mature Capacity Management in part 1 of a trilogy. This week, I'll continu, discussing the beginning of the journey, addressing the community, the tooling, the...
Connect with the business and achieve mature Capacity Management [part 1]
Mature Capacity Management can be difficult to achieve but can provide enormous value to an organisation. Regardless of the technology, the methods and techniques employed in Capacity Management are...
COBIT 5 Process assessment model – handle with care
COBIT 5 is great in many aspects. It gives an overall model for IT governance and management. It provides detailed and well-structured set of practices for each process. It declares that IT...
ITSM The Final Frontier: Community instead of Content
Best practice frameworks are more than just content. They are about politics too. Groups and companies such as itSMF, AXELOS, ISACA, The Open Group, ISO, ASL-BiSL Foundation, SDI, various User Groups...
IT service management in 2020 – the impact of Quantum Computing
If you go back 10 years in the world of ITSM to 2003, then I think you will agree that much has changed:
ITIL best practices became interesting after ITIL V2 was issued in 2000/2001and these are now...
Problem management: Especially Now!
It amazes me after all of these years how little progress we have made in the areas that matter. I have asked thousands of IT employees in our simulation and ABC workshops “How many are doing...
ISO 27001:2005 – 10 Lessons Learnt from the Journey!
I have had my share of consulting/implementing and auditing experience on a few of the ISO standards and to me ISO27001 has been the most difficult and significant learning experience.
As I talk...
Business Oriented Problem Management
Problem Management is one of the most important processes within ITSM (IT Service Management) and if implemented correctly yields a number of direct business benefits such as reduction in number of...
Essentials for Effective Incident Management Operations
Recently there were few discussions in Linkedin ITSM groups, about the importance and best practices for incident management operations; And here is my opinion giving an overview on the importance of...
Simulation games. NEED to have or NICE to have?
I am pleased and excited to see that the new joint venture owners of ITIL recognize the need to improve the way in which it is ‘taught’, and are embracing new ways of learning, particularly...
Mathematics and IT Management, or "What are objectives of COBIT's management processes?"
COBIT 5 clearly describes the COBIT process reference model as just "an example of a process model". It then says that any local process model would do, if it only covers the basic governance and...
High Level Design Document and TOGAF
In one of our LinkedIn groups, an interesting question was submitted, on high level documents in TOGAF:
"Traditionally HLDs have been associated with Waterfall (though it is not an architectural...
What role does ITIL play in ‘Running IT as a business’
A bit of context setting first: businesses are going digital in a big way and the majority of these businesses have highly intensive IT needs. Healthcare has electronic health records, telehealth...
Part 3: ITSM Process Consulting
This column is the continuation for my previous columns "What is ITSM Process Consulting?" Part 1 and Part 2. This column gives an overview of the necessary skill sets and experience required for the...
How to govern the governance...
Does uniform mean consistent? How to govern the governance...
This month it was one year since the COBIT 5 release. We’ve been studying the framework for more than twelve months and have come to a...
Project or process - why is it so hard to use both?
In each training I give, in each project I'm involved in, in many discussions in LinkedIn groups, I run into the deep-rooted misunderstanding of projects and processes.
Just a few minutes ago a...
Part 2: What is ITSM Process Consulting?
This column is the continuation of my previous column briefing about ITSM consulting, and this column as Part 2 would give an overview on the Roles and Responsibilities in the ITSM Process Consulting...