Columns
  • 26/01/2016 BPM in Small Business
    There has been a significant amount of conversation surrounding Business Process Management over the last couple of years, and with good reason. An effective business process management system has...
  • 17/01/2016 [3] IT Training Products: Independent Standards
    This is Part 3 of a series of columns on how to select training for IT.Make sure you have read Part 1 and Part 2 before you read this column. Next to the vendor related products we see many other IT...
  • 12/01/2016 [2] IT Training Products: Vendor related Products
    This is Part 2 of a series of columns on how to select training for IT.Make sure you have read Part 1 before you read this column. Most well-known training products are coming from the vendors, like...
  • 06/01/2016 IT Training Products: how to find the right one?
    This is the first column of a series of 8 columns on how to select training for IT. It should help Organizations that want to select training for their IT-specialists or individuals who do not have...
  • 03/11/2015 Softskills - The value of knowing your soft/social capabilities
    Soft skills refers to the personal attributes that a individual has that let them interact in a successful way, both in terms of effectiveness as in harmony, with others.  When this is referred...
  • 25/04/2015 Updated edition of ISO/IEC 38500:2015
    Updated edition of ISO/IEC 38500:2015 published with new title: ”Governance of IT for the organisation” Published in February 2015 and barely changed from “ISO/IEC 38500:2008, Corporate governance of...
  • 15/12/2014 Lesser-spotted framework-12: IT4IT™ launched in October 2014
    As some of you who have read my column on IT-CMF in 2010 will have realised, I am very interested in frameworks for IT governance and service management that originate from the work of major...
  • 14/12/2014 Bring me problems, not solutions? Why should I?
    Normally I don’t go to doctors. I even use this fact when explaining the 1st level of maturity to my students: when trouble comes I start a search. A search – because I do not have “my” doctor and...
  • 25/11/2014 Is ITIL® still important today?
    "Is ITIL Important" has gone from corridor whispers all the way to symposia themes. Maybe, we should take a hard look at things. I don't expect to astound any one with my revelations - many already...
  • 02/10/2014 The wrong end of the stick: rules vs. principles
    ICT regulators and controllers tend to follow a rule-based approach. Although – if asked – they soon enough admit that they actually don’t believe it is the right approach. They would love to see...
  • 20/08/2014 The synergies and duplications of IT Asset and Configuration management
    In the several years I have implemented service management for IT organizations ranging from small to large, public as well as private, I’ve often observed a continuing confusion about how to treat...
  • 30/06/2014 Transit from ISO 27001 to ISO 31000 based Risk Management?
    In one of our LinkedIn groups the following question was raised: “Can anyone brief on how to transit from ISO 27001 (Asset Based) Risk Management to ISO 31000 based Risk Management? “ This question...
  • 28/04/2014 Integrated IT service management with Open Source
    Getting your IT service management (ITSM) department up and running usually takes longer than expected. In the best case scenario ITSM is a never-ending process that grows continuously and needs...
  • 23/04/2014 What do board members need to know about ITIL?
    In a 30 minute presentation, what is vital to get across to board members? Many IT service managers have found they need their board members to understand what ITIL is and what it will achieve...
  • 17/03/2014 Major incidents in the real world
    At one of my recent ITIL trainings we paid particular attention to the subject of what ITIL and ISO 20000 refer to as Major Incidents. The company I was working for used “Critical Incidents” with the...
  • 07/03/2014 SSCs versus Multi-Disciplinary Service Units
    SSC versus MDSU: Shared Service Centers versus Multi-Disciplinary Service Units A phenomenon I'm regularly running into is the SSC, the Shared Service Center. It is an initiative based on the desire...
  • 26/01/2014 SLA vs BLA - or is it ISA?
    A recent posting in one of the many ITIL groups at Linkedin said "Service Level Agreement vs. Business Level Agreement. There is an new trend where for definition of value and benefits of ICT for...
  • 14/01/2014 Taking the Maximum out of the Problem Management Process
    How many times have we heard these statements “Don’t give me problems, instead provide solutions”; “I am busy handling a downtime and in firefighting mode”; “How to make IT infrastructure more...
  • 08/01/2014 SMCongress - Why this initiative? Why now? [Part 2]
    << Part 2 of my column on SMCongress>> Here are 5 of the top 10 types of resistance: Let’s start with number 2 first: People saying ‘Yes’ and doing ‘No’….yes we will follow ITIL...
  • 07/01/2014 SMCongress - Why this initiative? Why now? [Part 1]
    This contribution is partly inspired by the SMCongress initiative and partly through my own frustrating experiences in the last 10 years. The SMCongress represents for me both a recognition for the...