Columns of geoffharmer

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Geoff Harmer, PhD is an independent consultant specialising in IT governance and best practices for IT service management based on COBIT, ITIL, ISO/IEC 20000, ISO/IEC 38500 and other lesser-known frameworks and standards. He is the principal and founder of Maat Consulting Ltd (www.maatconsulting.com) and is a Fellow of the British Computer Society (FBCS).
For over 30 years he has worked as network manager, technical trainer, consultant, training manager and presenter of courses, workshops and seminars in 33 countries.

Since 2001 he has specialised in communicating and developing ideas and approaches around standards and frameworks for information technology through courses, workshops, seminars and consultancy. He is an accredited lecturer in ITIL, COBIT and ISO/IEC 20000 and he has been an associate lecturer in Technology with the UK Open University since 1999.
He is the author of the book “Governance of Enterprise IT based on COBIT 5 – a management guide” published in 2014.

  • 25/04/2015 Updated edition of ISO/IEC 38500:2015
    Updated edition of ISO/IEC 38500:2015 published with new title: ”Governance of IT for the organisation” Published in February 2015 and barely changed from “ISO/IEC 38500:2008, Corporate governance of...
  • 15/12/2014 Lesser-spotted framework-12: IT4IT™ launched in October 2014
    As some of you who have read my column on IT-CMF in 2010 will have realised, I am very interested in frameworks for IT governance and service management that originate from the work of major...
  • 23/04/2014 What do board members need to know about ITIL?
    In a 30 minute presentation, what is vital to get across to board members? Many IT service managers have found they need their board members to understand what ITIL is and what it will achieve...
  • 30/12/2013 New Year Prize Quiz for a new COBIT 5 textbook!
    Test your knowledge of ITSM frameworks and standards over the holiday period. Win an about to be published book: Governance of Enterprise IT based on COBIT 5 – A management guide by Geoff Harmer....
  • 18/11/2013 Lesser-spotted framework-11, DMBOK (Data Management Body of Knowledge)
    It is almost three years since I last wrote a column about a lesser-spotted framework, although I probably should have called The Semiotic Framework a lesser-spotted framework, when I wrote about it...
  • 26/10/2013 IT service management in 2020 – the impact of Quantum Computing
    If you go back 10 years in the world of ITSM to 2003, then I think you will agree that much has changed: ITIL best practices became interesting after ITIL V2 was issued in 2000/2001and these are now...
  • 01/03/2013 ISACA®, COBIT® 5 and The Rolling Stones – a prize competition
    ISACA® got started over 45 years ago in 1967 COBIT ® was created over 16 years ago in 1996 The Rolling Stones started-up over 50 years ago in 1962 Here are lyrics from 7 Rolling Stones songs that...
  • 18/02/2013 COBIT 5 and Information – a new area to explore
    Information and enterprise information systems are major new COBIT 5 topics.  The COBIT 5 Foundation Certificate course and exam launched in November 2012 now includes Information – something...
  • 14/12/2012 Review of first COBIT 5 textbook: COBIT 5 - A Management Guide
    My personal review of this book. Author: Pierre Bernard Van Haren Publishing, ISBN 978-90-8753-701-2 Published November 2012. It was a real surprise to discover in late November 2012 just as the...
  • 08/06/2012 A chance to get back to the future
    Many older ITSM professionals - like me - started our careers in IT by writing computer programs. In my case that was FORTRAN on an IBM mainframe in 1968 but for many it was BASIC on a home computer...
  • 03/05/2012 ITIL Master is here but with strong competition
    The ITIL Master qualification is at last available (April 27 2012).  Those holding the ITIL Expert certificate now have an opportunity to prove their expertise in implementing ITSM best...
  • 19/04/2012 COBIT 5 Miscellany
    In order to present a 1 day COBIT 5 Update seminar on Friday 13th April, just 3 days after the launch of COBIT 5, I had to make a detailed study of the newly released materials and couple it with my...
  • 04/02/2012 BYOD - Bring your own didgeridoo?
    I first came across Bring Your Own (BYO) on a visit to Sydney, Australia in 1987. You probably know that it’s a common approach in Australia and New Zealand to the provision of alcoholic drinks in...
  • 27/12/2011 ITIL 2011 and The Beatles
    A holiday challenge. Can you name the Beatles songs used to explain ITIL 2011? ITIL 2011 It seems like years since it’s been clear It’s getting better all the time It’s a thousand pages, give or...
  • 02/12/2011 Should CIOs report to the CEO or the CFO?
    The Forrester Community for CIOs has been debating during the past two months whether the CIO should report to the CEO . Its small group of contributing CIOs agreed 100%..  Earlier this year,...
  • 04/08/2011 ITIL 2011 Edition Miscellany
    The ITIL 2011 Edition books arrived today (1st August 2011). Here are some interesting points I found in my half-day perusal of them. Roles The role of Product Manager that was only defined in the...
  • 21/06/2011 Is 100% pass rate for Foundation exams on the horizon?
    The world of IT training has improved significantly over the past 30 years. Training qualifications have been standardised by the introduction of independent qualification boards that define syllabi...
  • 19/04/2011 COBIT 5 Update – it’s almost ready
    On 12th April 2011, I attended an enlightening evening lecture in London on COBIT 5 presented by Dr Derek Oliver (co-chair COBIT 5 Task Force at ISACA). He explained the new concepts, the core...
  • 01/04/2011 ITIL invented 27 years earlier than thought
    Contrary to official Office of Government Commerce (OGC) publications, it now appears that ITIL, the IT Infrastructure Library, the IT industry best practice with world wide adoption, was created...
  • 02/02/2011 Lesser-spotted ITSM frameworks - 10
    A new industry standard for the assessment of IT service providers is set to appear in final draft in April 2011 with formal issue by the end of the year. It is called the Common Assurance Maturity...