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Craig Sevcik is an Information Technology professional with over 18 years of experience. He is a certified IT Service Management ITIL Red Badge Manager, a Project Management Professional (PMP) and a Microsoft Certified Professional (MCP). He has worked internationally in the US, Switzerland, Germany, France, Belgium, Italy, the Netherlands, the UK and Africa.

His experience includes working at international firms including Nestle, Kraft Foods, Philip Morris International and the Bank of Montreal/Harris Bank. Craig co-founded a Swiss-based IT firm specializing in Service Management and he has experience in authoring SLAs and service catalogues, ITSM process improvement and design, ITSM tool integration and provides ITSM training and authors training material. His IT experience has been in a variety of industries including computer hardware and software, digital media, aviation, food and nutrition, banking and trading, healthcare, start-up as well as government and non-governmental organizations (NGOs).

  • 03/06/2010 Marketing ITSM
    Implementing new ITSM best practices in any organization can seem like a daunting task. The more cooperation and teamwork we have from our IT colleagues during the process, the better off we are. By...