Columns of caraujo

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Charles Araujo is the founder and CEO of The IT Transformation Institute and author of the book The Quantum Age of IT: Why Everything You Know About IT is About to Change.
He is a recognized leader and expert in the areas of IT transformation and IT organizational change, is presently at work on two new books and is the creator of DeepRoots, an organizational change methodology designed for IT teams.
He speaks and writes frequently on a wide range of subjects related to his vision of the future of IT. He serves on the boards of itSMF USA and The Executive Next Practices Institute, is a regular contributor to CIO Insight Magazine and has been quoted in or published in magazines, blogs and websites including ZDNet, IT Business Edge, ITSM Portal, TechRepublic, itSMF USA’s Forum, HDI SupportWorld, Computerworld and USA Today.

  • 05/07/2011 Should you care about ITIL v3 2011
    In case you haven’t heard, what is being called ITIL v3 2011 will be released on July 29th.  In my opinion, that’s a good thing.  Evolution and improvement is always good in my book. ...
  • 01/12/2010 The relevance of Service Management
    I am honored to have recently been elected to the board of itSMF USA. My term officially began on December 1st and I am excited to have the opportunity to help set the direction of the...
  • 25/03/2010 The 4 ½ things you must do to affect change
    Why is it so hard to make changes stick in your organization?  You go through the process of identifying inefficiencies or areas that will create a significant improvement in the delivery of...
  • 25/01/2010 Politics and ITSM adoption
    When we launch an ITSM adoption effort, we have plans for everything: project plans, resource plans, documentation on the process scope, timelines, milestones and so on.  But the one thing that...