Columns of atulkherde

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Atul Kherde has 18 years of experience in the IT industry in various capacities right from a rookie developer to the current Practice Head (ITSM). He has a deep understanding of the organizations-as-organisms principle and has put it into practice in designing processes. His constant 'out of the box' thinking drives him to seek innovative solutions outside the mundane. Nowadays, he looks at every problem through a Service Management perspective.

He has a Master's Degree in Computer Science and a Bachelor's in Law. He is an accredited trainer for the highest courses in the ITIL pyramid. In the manager's course (v2) he begins with a basic challenge to participants: "You don't know how to read, write, talk or even listen." Participants get the entire duration of the course to disprove this statement..! He has done consulting assignments and trained people at all levels from more than a dozen countries across four continents.

He has developed a course in "Solutions thinking" called Art of Consulting, where he teaches practical THINKING skills in ITSM solutioning domain. Currently, he is also designing an MBA (ITSM) along with an eMBA offering for a global audience.

At home, he is chief tormentor of neighbors, by virtue of the aromas of mouth-watering Indian dishes he cooks once a week...

To reach him, kindly decipher: atul ATT kherde DOTT com.

  • 25/11/2014 Is ITIL® still important today?
    "Is ITIL Important" has gone from corridor whispers all the way to symposia themes. Maybe, we should take a hard look at things. I don't expect to astound any one with my revelations - many already...
  • 25/02/2013 Excerpt from an upcoming novel on ISO 20000
    This column is an episode of an upcoming book on ISO20000. Not the regular text book full of diagrams, checklists and processes, but a story in the format of a novel. The story is based on the...
  • 12/08/2011 Designing diagnostic escalation chains for effective resource allocation
    Some thoughts on Designing diagnostic escalation chains... One of the major bones of contention in most service desks (and Incident management teams) is about separating the areas of accountability...
  • 16/06/2010 Does ITIL v3 really score over v2? The advantages of ITIL v3
    Since ITIL v3 came in, everyone seems to have an opinion on it. The new exam pyramid is so 'intellectually sexy' that the old qualification scheme (Foundation, Practitioner and Manager) suddenly...