Columns of adampoppleton

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Adam is an experienced, well respected service management consultant with a passion for delivering best practice in public and private sector organisations. He has over 20 years background in IT, project and service management and runs his own company (BrightOak Consultancy).

He sits on several industry committees including itSMF, BCS, IoSM and the BSI committee responsible for ISO20000. He is currently involved in several authoring projects, including the current ITIL v3 update, and he frequently presents on service management topics at regional and national events.

  • 26/05/2010 What happens when the honeymoon is over?
    Once we have finished 'implementing' service management, there is a tendency for management to assume that we have done all that we need to do and it will now just run itself so they can reduce the...