Columns of HenryGale

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Helen Morris, owner of Henry Gale Associates Ltd and co-founder of Helix SMS Ltd, specialises in ITSM and Best Practice implementation in global organisations. Helen is a skilled and highly qualified consultant working in private and public sectors. With over 25 years of IT experience, she has valuable perception and insight into the issues facing businesses today.

  • 08/02/2013 Begin the new year with endings!
    Its been a hectic year in 2012, and with the economic crisis still ranging world wide, initiatives for improvement and the stress on cost effectiveness have never been more important. There are many...
  • 31/05/2011 To learn or not to learn?
    I recently found myself back in the training room, delivering an ITIL Foundation to non-English speakers.  As usual, it made me consider the classroom environment and the various learning styles...
  • 20/04/2011 Am I a Twit for wanting better Tweets?
    As all good columnists, bloggers, information providers are today, I am currently attempting to use the ‘social media’ to express thoughts, gain interest in topics and gather information.  This...
  • 10/03/2011 Women and IT
    8th March is International Womens Day, and every year, someone reminds me of that fact, and asks why I have not been promoting it.  Particularly this year, as it celebrated its 100th year....
  • 14/02/2011 Valentine Sonnet to ITIL (apologies to Mr Shakespeare and V3)
    Shall I compare thee to a process standard?Thou art more flexible and more useful.Rough critics make rude noise and say its bullBut friends will make sure thou art not slandered.Sometime too hot the...
  • 25/01/2011 The important things in life – family, health, happiness and IT Service Management?
    As 2011 started I had the opportunity to reflect on the important things in life, and amazingly enough, spending time fretting over ITIL V3 refreshes and qualifications was not on my list.  Does...
  • 13/12/2010 The Twelve Days of ITIL
    On the first day of ITIL my CIO gave to me a mandate to improve IT On the second day of ITIL my CIO gave to me, 2 months to do it, a mandate to improve IT On the third day of ITIL my CIO gave to me,...
  • 17/11/2010 IT service management – just how educated should you be?
    A common question when talking to clients is: what training does my staff need in ITSM and does that mean ITIL? So where do you start? The first question to be answered is: what are you trying to...
  • 20/10/2010 Business as usual cracking under the pressure?
    After reading an interesting article by the ITSkeptic about the general trend in the corporate world of the increase of project work, I forwarded it to some clients for comment.Great, they all...