David was the principal architect of Consulting-Portal’s IT Service Management methodology and ITSM services. As CEO David remains very “hands on” and spends a significant amount of his time working directly with clients and project teams in the design and implementation of IT Service Management programs and processes.
David has an extremely comprehensive vision of IT service management, one that is based on over 25 years of practical IT experience primarily in the areas of IT support, operations and Enterprise Systems Management (ESM).
David’s career started with front line technical roles leading to progressively senior technical and management positions. He has held the following positions: National Manager of Professional Services, ESM Practice Director, ESM Solutions Architect, Senior ESM Consultant, Field Operations Manager and Senior Field Engineer while serving at Millennia III, IBM Canada Limited and Amdahl Canada Limited.
David has presented at itSMF USA National conferences, itSMF (Canada & USA) Local Interest Group’s, SHARE conferences, IQPC, The Securities Industry and Financial Markets Association (SIFMA) National Conference, the Help Desk Institute (HDI) Annual Conference (2009 and 2010), The Information Management Forum and has been a expert presenter on Citrix USA and Citrix UK webinars.