Columns of BWhitehead

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Benjamin Whitehead: A Senior Service Delivery Manager and ITIL Expert with over 10 years’ experience in the IT industry. Accountable for the delivery of ‘best practice’ services across a client base encompassing all market sectors. Currently heading up the Plan-Net Co-Sourced Support team I bring experience, significant market and industry leading knowledge with a history of working amongst some of the most prestigious organisations in the UK.

  • 27/09/2012 What can be considered WARRANTY for a managed IT service?
    In the plethora of IT offerings companies are faced with, products and services have become extremely competitive not only with regards to price, but also in offering their assurance that what they...
  • 03/09/2012 10 Things your IT Service Desk should NOT be doing
    Is your IT Service Desk managed efficiently? If any of these things are happening, perhaps it is time to have a look at the way you manage your IT support staff and make some improvements. 1 -...
  • 14/08/2012 10 tips for managing the Human Side of IT
    The success of an IT department does not solely depend on having the best hardware and latest software. In fact, these alone do not guarantee efficiency if the people working in IT Support are not...